Refund Policy

At Barburrito, we strive to provide high-quality food and excellent service. We understand that sometimes issues may arise, and we are committed to resolving them in a fair and timely manner. This Refund Policy outlines the conditions under which we will issue refunds for orders placed through our website, mobile application, or in our restaurants.

1. Online Orders

1.1 Order Accuracy

If you receive an incorrect or incomplete order, please contact us within 30 minutes of receiving your order. We will verify the discrepancy and may offer one of the following remedies:

• A replacement of the incorrect item(s)
• A refund for the incorrect item(s)
• A store credit for future purchases

1.2 Food Quality

If you're not satisfied with the quality of your food, please contact us within 30 minutes of receiving your order. Include photos of the food issue if possible. After reviewing your case, we may offer:

• A replacement of the affected item(s)
• A partial or full refund
• A store credit for future purchases

1.3 Delivery Issues

For delivery-related issues such as excessive delays (more than 45 minutes beyond the estimated delivery time) or food arriving at an unacceptable temperature due to delivery delays, please contact us as soon as possible. We may offer:

• A partial refund
• A discount on future orders
• In cases of severe delays or other significant issues, a full refund

2. In-Restaurant Purchases

If you're dissatisfied with your purchase at one of our restaurant locations, please bring it to the attention of our staff immediately. Our restaurant managers are authorized to resolve issues on the spot through:

• Replacing the item
• Offering a refund
• Providing a complimentary item or discount on a future visit

If your issue cannot be resolved at the restaurant, please contact our customer service with details of your visit (date, time, location, and nature of the issue).

3. Refund Processing

3.1 Refund Methods

Refunds will be issued to the original method of payment:

• Credit/Debit Card: Refunds will be processed back to the original card used for purchase
• Gift Cards: Refunds for purchases made with gift cards will be issued as store credit
• Cash (in-restaurant only): Cash refunds will be provided in-store for cash purchases

3.2 Refund Timing

We aim to process all approved refunds within 3-5 business days. However, depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

4. Non-Refundable Items and Situations

The following situations are generally not eligible for refunds:

• Orders reported more than 30 minutes after receipt
• Partially consumed food items (unless there's a quality issue)
• Personal taste preferences (e.g., food too spicy, when ordered as spicy)
• Self-pickup orders that were not picked up within the specified timeframe
• Special catering orders that have been prepared according to specifications
• Promotional items or complimentary meals

However, we evaluate each situation on a case-by-case basis and strive to ensure customer satisfaction.

5. Special Promotions and Discounts

Refunds for orders placed using promotional codes or discounts will be adjusted to reflect the actual amount paid. The promotional discount will not be included in the refunded amount unless required by applicable law.

6. Catering Orders

6.1 Cancellation Policy

For catering orders:

• Cancellations made 24+ hours before the scheduled pickup/delivery time will receive a full refund
• Cancellations made 12-24 hours before will receive a 50% refund
• Cancellations made less than 12 hours before may not be eligible for a refund as food preparation may have already begun

6.2 Issues with Catering Orders

If there are issues with your catering order, please contact us immediately. We will work with you to resolve any problems and may offer partial refunds, replacements, or credits for future orders.

7. Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash, except where required by law. Lost or stolen gift cards may be replaced with proof of purchase.

8. Exceptions

We may make exceptions to this policy at our discretion. Our primary goal is customer satisfaction, and we will work with you to find a fair resolution to any issue.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically for any updates.